Dear valued pool owners,
Here is a shipping update on our pool cleaning robot, Ariel, as of June 6, 2021:
Pivot-Solar Breeze began shipping Ariel units from our production facility in Omaha on May 21st. Since then, we have shipped just over 300 units. The plant is currently shipping an estimated 30 units per day and is training additional staff to ramp up capacity.
This week (June 6, 2021), each customer will receive an email communicating where their order is in the backlog. Shipping estimates are based on Pivot-Solar Breeze shipping 150 units per week for the next two weeks, and 200 per week after. Customers can also visit this page for a regularly updated list of estimated shipping dates based on when customers ordered, and to inquire about your specific order.
Our team is just as frustrated as you are, and we regret being 60 days behind our initial delivery commitments. We encountered several issues in production. First, parts deliveries to our production facility in Omaha were delayed by several weeks due to the shortage of containers and congestion throughout the shipping system that plagued supply chains this spring. Then, as we started to ramp up production, we discovered that some of the parts delivered from our suppliers did not meet specification. This negatively impacted the performance of the unit. We will not deliver robots that are not ready for swim time. As a result, we had to source replacement parts from an alternative supplier, produce test units to test those parts and release Ariel for production again.
Pivot-Solar Breeze is simultaneously ramping up production at Pivot International’s facility in Manilla, Philippines. Containers from this location will begin to arrive in mid-July. This additional supply will help us to further relieve our order backlog. We expect to be shipping from stock by the end of July 2021.
We appreciate your patience, and are confident that Ariel will be loved by pool owners around the world. At this time, we certainly understand if customers request to receive a refund due to the shipping delay.